Retail Volunteer

Details Hide[-]

Overall Role:  Retail volunteering can be a combination of the roles shown below.  Volunteering roles and duties can be tailored to the skills and interests of the individual volunteer. 


On the Sales Floor 

Help customers make their purchase and provide excellent customer service.

Operate the till and take payments.

Help keep the shelves stocked with saleable goods.

Promote Gift Aid to everyone making donations to the shop 

Help present a clean, tidy and fresh shop.

Display the goods for sale appropriately.

Distribute Voice to customers

Ensure that customers are welcomed and thanked for shopping and donating with us.

Ensure that window displays are eye catching and appealing to customers.

Demonstrate a high standard of customer service.


In the Storeroom / Sorting area.

Sort through bags and boxes of donations.

Identify goods which are fit for sale and those which are not.

Steam clothing.

Dust / clean / polish / wash donated saleable items such as ornaments

Ticket and price donations

Help fill the sales floor shelves with items priced and ready to sell.

Help maintain a safe clean and tidy work environment.


Responsible to:


Shop Manager


Based at:


One of our Age UK Bradford & District Shops:


Key Responsibilities


Provide a professional and friendly shop environment.


Talking to customers and making them feel welcome.


Advising and helping customers to make their purchase.


Operating a till and handling various methods of payment (for till volunteers)


Working as part of a team and on occasions under own initiative.


Contribute to the general housekeeping of the shop.


Keeping an eye on the security of the shop, alerting the shop manager of any suspicious behaviour.


Welcoming customers and providing excellent customer service to increase sales



Previous Experience


No specific previous experience or qualifications are required however the potential volunteer will need to be able to demonstrate:


  • flexibility and a co-operative response to team working


  • a willingness to learn and ability to follow instructions and guidelines


  • literacy and numeracy skills (for volunteers operating the till).


Person Specification


The potential volunteer will need:


  • good communication skills


  • polite, friendly and approachable attitude


  • to be reliable and non-judgmental


  • to work with minimum of supervision.

Additional information Hide[-]

Required Role

Retail Volunteer

Key responsibilities

.Help customers make their purchase and provide excellent customer service. .Operate the till and take payments. .Help keep the shelves stocked with sale-able goods .Sort through bags and boxes of donations. .Identify goods which are fit for sale and those which are not. .Steam clothing. .Dust / clean / polish / wash donated sale-able items such as ornaments

Mandatory SkillsHide[-]

  • Communication
  • Non-discriminatory
  • Non-judgemental
  • Positive attitude
  • Sales

Desirable Skills

  • Sales

Skill to gain

  • Administration and Clerical
  • Confidence
  • Creative and design
  • Initiative
  • Leadership and Management
  • Listening
  • Non-discriminatory
  • Positive attitude
  • Practical
  • Problem solving
  • Sales
  • Team Work
  • Telephone
  • Time Management
  • Networking
  • Opportunity and Recognition

When can you do this role/Calendar

Minimum commitment level: Once a month

Start Date: 29-09-2017

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday


Bradford, United Kingdom

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up