Purpose of Role:

Raise awareness of Healthwatch and gather information of people’s experience of  health and social care services

Main Duties:

• Talk to people in areas of hospital outpatient departments about Healthwatch Bradford and District
• Help to gather information of peoples’ experience of health and social care services by encouraging people to give comments
• Support with the paper recording of information collated.
• Keep displayed information about Healthwatch up to date and relevant

Qualities required:

• Confident to approach people and engage them in conversation
• Ability to communicate with a wide range of people from different backgrounds and communities
• Active listener and empathic communicator
• Understand and maintain confidentiality
• Some knowledge of health and social care services
• Reliable and trustworthy
• Willing to undertake training
• Able to attend regular volunteer briefings

Support provided:

• Supported and supervised by: Healthwatch Information Officer
• Induction to Healthwatch & health and social care system
• Training on Healthwatch Information  and Signposting Service
• Guidance and ongoing support

Time Commitment:

Minimum  of 2 hour regular slots on alternate Wednesdays

at BRI

Expenses:

Agreed expenses will be reimbursed

Benefits of volunteering:

• Increased knowledge of health and social care
• Enhance career prospects
• Gain skills and experience
• Work as part of a team
• Further volunteer opportunities with Healthwatch Bradford and District  i.e. meeting representatives
• Potential opportunities to become involved in further volunteer opportunities with the Bradford Teaching Hospital Foundation Trust i.e. PLACE visits.