Thinking about making a complaint?


A student complaints procedure is available to you if you are not satisfied with your experience at the College.  Complaints can be resolved either informally or formally.  You should always aim to resolve the issue informally at first.  However the College understands that the informal route is not always possible.


How the Advice Service can help


  • We can explain the complaints process
  • Help you contact the appropriate people
  • Guide you through the stages of the complaint
  • Help you put together a complaint
  • Accompany you to any meetings to provide support
  • Help you collate any evidence that might be necessary to support your case



More details can be found in the College complaints procedure leaflets (There are different leaflets for Higher Education and Further Education Students or contact the Students' Union on 01274 433007  Email: